Introduction
Your privacy matters to Auto Raja (“the Company”, “we”, “Auto Raja”, “us” or “our”).
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (“Information”), that Auto Raja may receive through your online access, interaction or through your offline interaction with us including through mails, phones, in person, etc., or while availing our Services.
User Acceptance
By accessing or using the Auto Raja Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the Auto Raja Platform from time to time.
Definitions
Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:
- Drivers: Independent third-party vehicle operators or drivers who wish to offer services on the Auto Raja Platform to a user/Customer.
- Customer: A person who wishes to receive services of the Drivers on the Auto Raja Platform.
- Device: Computer, mobile or other device used to access the Services.
- Personal Information: Categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
- TPSP: A third-party service provider.
What Information Do We Collect?
Information You Provide to Us
Personal Information: We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account registration forms, contact us forms, or when you otherwise interact with us.
Information We Collect as You Access and Use Auto Raja App
We may collect the following information:
- Transaction Information: Trip details, pick-up and drop-off addresses, distance traveled, payment transaction information, etc.
- Location data: We collect precise or approximate location data from your Device if you enable us to do so. Auto Raja collects location data when the Auto Raja App is running in the foreground (app is open and on-screen) or background (app is not in use) in your mobile device. For User & Driver, Auto Raja collects location data only when the User & Driver have enabled the on the Auto Raja App.
- Usage Information: This may include the browser you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, searches and search results, or usage behavior on the Auto Raja App, etc. We, our TPSP and the Driver may use a variety of technologies that automatically (or passively) collect certain Information whenever you visit or interact with the Auto Raja Platform for obtaining the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, searches and search results, or usage behavior on the Auto Raja App, etc.
- Device Information: Device Identifier of your Device, your preferred language and country site, manufacturer, software, and model of your Device, Device type, operating systems and versions, your geolocation, mobile network data, screens you have visited, your touch gestures performed in your Auto Raja App, your scrolling activity, and any other actions you have performed during your use of Auto Raja App, etc. We collect Information by ourselves or through integration with third-party applications which consists of technical information and aggregated usage information, and may contain, among other things, Device Identifier of your Device, your preferred language and country site, manufacturer, software, and model of your Device, Device type, operating systems and versions, your geolocation, mobile network data, screens you have visited, your touch gestures performed in your Auto Raja App, your scrolling activity, and any other actions you have performed during your use of Auto Raja App, etc., to enhance user interface and experience on Auto Raja Platform, facilitate the provision of software updates, product support and other services to you, etc. Any sensitive information about other programs that you are running on your Device, passwords, and activity across other applications are not collected and all the sensitive information are masked.
- SMS/Text Messages: We may collect data from SMS/ text messages upon receiving Device access permissions from you for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a TPSP, in accordance with Applicable Laws. We do not share or transfer SMS/ text message data to any third party other than as provided under this Policy.
- Call details: If you are a User or a Driver, we will, additionally, record your calls with us made from the Device used to provide Services and related call details.
- Other Information: We collect Information about how you interact with the Auto Raja App and any of our web sites to which the Rapido App links, such as how many times you use a specific part of the Auto Raja App over a given time period, the amount of time you spend using the Auto Raja App , how often you use the Auto Raja App, actions you take in the Auto RajaApp and how you engage with the Auto Raja App, etc.
Use of Information Collected
Our primary goal in collecting your Information is to provide you with an enhanced experience when using the Services. We may use your Information we collect in accordance with this Policy for the following purposes:
- To enable you to access the Auto Raja Platform.
- To verify your identity.
- To closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips or bookings, and to determine which features need to be improved for enhanced user experience.
- To send you a welcome email/SMS to verify your username and password.
- To provide you the correct app version depending on your Device type, for troubleshooting and in some cases, marketing purposes.
- To help diagnose problems with our computer server, and to administer Auto Raja Platform.
- To send you strictly service-related announcements on rare occasions when it is necessary to do so.
- To prevent, discover and investigate violations of this Policy or any applicable terms of service or terms of use.
- To identify and/or detect security breaches or attacks, errors, fraud, money laundering, abuse and other criminal activities, and investigating and taking appropriate remedial action.
- To provide some of your Personal Information (such as your name, pick up address, contact number) to the Driver who accepts your request for Services so that the Driver may contact and find you.
- To use geo-location information for various purposes, including for you to be able to view the Drivers in your area that are close to your location to provide services to you, to automatically fetch your location when you open the Auto Raja App, for the Drivers to identify the pickup location and to allow you (if you choose through any features we may provide) to share this information with other people for your safety.
How and When Do We Disclose Information to Third Parties
We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Policy or at the time you provide your Information. Following are the situations when Information may be shared:
- When You Agree to Share Information with Third Parties: You may opt to receive information and/or marketing offers directly from third parties when you access third party links on the Auto Raja App.
- Third Parties Providing Services on Our Behalf: We may share the Information you provide with our TPSPs, business partners, and agents.
- Administrative and Legal Reasons: We may access, use, preserve, transfer and disclose your information (including Personal Information, IP address, Device Information or geo-location data), to government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate.
- Affiliates and Business Transfer: We may share your Information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons, including business and operational purposes.
Change of Information and Cancellation of Account
You are responsible for maintaining the accuracy of the Information you submit to us, such as your contact information provided as part of account registration. If your Personal Information or Information you provide to us changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the email address mentioned on Auto Raja Platform, or contacting the Grievance Officer.
Information third parties provide about you
We may, from time to time, collect Information about you through Auto Raja Platform or while availing the Services and collect Information from our affiliates or third parties / TPSPs such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available sources such as commercially available marketing lists, social networks and other related media.
Security
The Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your Information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that Information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any Information you transmit to us, you do at your own risk. We recommend that you not disclose your password to anyone.
Information of Children
We do not knowingly solicit or collect Information from children under the age of 18 years. Use of the Auto Raja App is only available for persons who can enter into a legally binding contract under Applicable Laws.
Grievance Officer
If you would like to ask about, make a request relating to, or complain about how We process your information, please contact or email our grievance officer, at one of the addresses below. Our grievance officer will attempt to expeditiously redress your grievances.
Name: Pradeep Vasavi
Email: vasavipradeep@gmail.com
Changes to the Privacy Policy
We reserve the right to update/modify, from time to time, this Policy to reflect changes to our Information practices. Any changes will be effective immediately upon the posting of the revised Policy on the Auto Raja Platform. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Auto Raja App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of the Auto Raja App or availing the Services after an updated Policy becomes effective will indicate your acceptance of the updated Policy.